At Dick Lavy Trucking, we value the trust you have placed in us and we intend to continue to earn your trust each day. That’s why we welcome this opportunity to describe our privacy policies and the steps we take to protect your customer and our employee information.
The practices and policies contained in this disclosure are subject to change, but we will communicate any material changes to you when required by applicable laws. The practices and policies contained in this disclosure replace all previous notices or statements with respect to the same subject matter. We are committed to protecting your privacy at all times.
We do not share customer information with outside companies, unless you have been given the opportunity in advance to decline this option. We do not share medical information provided as part of insurance applications or claims, except for the purposes you have authorized.
We maintain security standards and procedures designed to protect customer information. We will continue to test and update our technology to improve the protection of our information about you.
We want you to know that you can count on us to protect the privacy and security of your customer information, and to provide you with the responsive, professional service you deserve.
We are committed to providing you with responsive, personalized service, and keeping you informed about new services that may be of immediate interest to you, or new benefits that can help you derive the greatest value from your relationship with us.
Customer information is at the heart of our ability to provide superior service to you. In the sections that follow, we describe the types of information that are collected, and how and why that information may be shared with others.
Information Collection
The primary reason that we collect and maintain customer information is to serve you and administer your customer relationship.
Information Use and Disclosure
We share customer information with outside firms only for specific purposes.
We sometimes disclose limited customer information with outside companies with which we have joint marketing agreements, being, name, address and business conducted within the Dick Lavy Trucking, Inc. We disclose information only when we believe that it is important for the offer, or necessary to provide you with a premium or rate quote. Such disclosure is subject to confidentiality provisions and restrictions on other use.
We also disclose certain customer information to government agencies, consumer reporting agencies and other outside parties as permitted or required by the Federal Privacy Act and other applicable laws. These disclosures are made for specific, limited purposes, such as to verify identity, to meet customer service expectations, to verify information for prompt approvals, responding to a subpoena, or to make certain information a matter of public record.
Our policies and practices regarding the collection and disclosure of information about former customers are the same.
Confidentiality Protection Practices
We maintain procedures and technology designed to prevent unauthorized access to customer and employee information, including:
- Regular update and testing
- Confidentiality agreements prohibiting independent use
- Procedures requiring business need for employee access
- Physical, electronic and procedural safeguards in compliance with federal regulations; backup copies, firewalls, etc.
